Venterra's Book Club

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Club Books

Title / Author	Added	Ratings
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli	8/27/2010	My Rating: Club Rating:
Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard	8/27/2010	My Rating: Club Rating:
Thank God It's Monday!: How to Create a Workplace You and Your Customers Love by Roxanne Emmerich	8/27/2010	My Rating: Club Rating: